How to install an eSIM, what to do if it will not connect, refunds and top-ups. Answers to the questions customers ask most.
An eSIM is a digital SIM that lets you activate a mobile data plan without a physical card. You scan a QR code and you are connected.
After purchase, open My eSIMs, scan the QR code with your phone camera or add it in Settings > Cellular > Add eSIM. Activate it when you arrive at your destination.
Most phones released after 2018 support eSIM (iPhone XS+, Pixel 3+, recent Samsung Galaxy S/Note/Z). Your device must also be carrier-unlocked.
Payments are processed through secure providers. Available payment methods are shown at checkout.
Yes — when your data runs low you can purchase an add-on without changing your eSIM.